Technical Operations Associate at Swiss Re with 7+ years of international experience across reinsurance, banking, fraud risk, and telecommunications.
I'm a finance and operations professional with over 7 years of international experience spanning reinsurance accounting, fraud risk investigation, technical customer care, and commercial banking — across Europe, the GCC, and North Africa.
Currently at Swiss Re in Bratislava as a Technical Operations Associate, where I manage effective ledger management across premium collection and claims payout, apply accuracy thresholds and portfolio segmentation, and use data and technology to operationally steer the business — building on my prior role there as Technical Accounting Analyst.
I hold a Bachelor's degree in Business Accounting from South Valley University, and complement my professional work with a strong commitment to community impact — having co-founded and led multiple social initiatives across education, human rights, and technology.
Certified Mental Health First Aider and an active Advanced AI Champion at Swiss Re — having personally supported 50+ colleagues in adopting AI tools and built 2+ live AI agents used near-daily across the team.
7+ years across reinsurance, banking, e-commerce risk, and telecommunications — with leading global organisations on three continents.
A multidisciplinary skill set endorsed by 50+ colleagues across finance, technology, risk, and leadership.
Personal ventures exploring product design, development, and real-world problem solving beyond my day job.
A web app and mobile application that aggregates local events and helps users discover what's happening around them — from concerts and meetups to cultural experiences. Built to solve the real problem of scattered event discovery.
10+ years of active community leadership across education, human rights, and technology.
Simplifies mentoring and appointments, helping mentors manage mentees and sessions efficiently.
Organised weekly English circles of 10–20 persons to help community members practise the language regularly.
Led community safety awareness efforts covering Qena governorate to combat harassment and support victims.
International non-profit in 37 countries across 1,730 universities — social entrepreneurship and economic empowerment.
Youth peer education under the United Nations framework, supporting civil rights and social development.
Participated in the British Council with Etigah Foundation initiative "Active Citizens" for community development.
Delivered CV writing and formal communication training to ~30 participants across 7 hours at Race to Space event.
Delivered sessions on CV writing, LinkedIn, and Business Etiquette; contributed to problem-solving using technology.
Translated educational subtitles from English to Arabic, making learning content accessible to Arabic-speaking students worldwide.
Winter intern at TIEC, served as team leader during the innovation and ideation programme.
I had the pleasure of working with Mostafa at AT&T. Throughout our time together, I was consistently impressed by his dedication, professionalism, and ability to tackle complex challenges. His contributions have been invaluable to our team's success.
Mostafa is a dedicated and hardworking professional with a great attitude. He consistently strives to improve and delivers quality work. His team skills and positive approach make him a great asset to any organization.
Mostafa is a very hard worker and his career and achievements speak about him. He has a positive mindset which gives a special impact for any organisation he is working for. I strongly recommend him.
Mostafa is an active member of the Technical team at Microsoft Tech Club-SVU. He has good ideation, creativity, and facilitation skills.
Leveraging 7+ years of expertise across finance, risk, operations, and technology to deliver tailored professional services.
Engaging presentations on finance, risk management, AI adoption, and professional development for conferences and corporate events.
Strategic communication consulting, stakeholder management, and brand positioning for professionals and organisations.
Expert consulting on building and optimising customer service operations, quality frameworks, and team training programmes.
IT and technical support consulting for mobile, desktop, and enterprise systems. Apple and Android certified specialist.
One-on-one coaching for job interviews, CV review, and career guidance — drawing from Swiss Re, Amazon, AT&T, and HSBC experience.
Hardware and software troubleshooting, system setup, data migration, and IT configuration for personal and business use.
Select a service, describe what you need, and I'll get back to you shortly.
Open to opportunities across Europe in reinsurance, finance, risk, operations, customer service, and banking — bringing 7+ years of expertise across all these sectors.